MyAccount - Hydro Ottawa

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Moving Request Form

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Get Started

* Account Type

* Occupancy Status

* Type of Move

* Are you opening an electrical service account anywhere else in Ontario?

Law Firm Contact Information

* Law Firm's Name

* Lawyer's Name

* Law Firm's Phone Number

Law Firm's Phone Number Extension

* Law Firm's Email Address

* Confirm Law Firm's Email Address

Customer File Number

Landlord/Property Manager Information

* Landlord/Property Manager's Name

Landlord/Property Manager's Phone Number – Business

Landlord/Property Manager's Phone Number – Business Extension

Landlord/Property Manager's Phone Number – Mobile

Landlord/Property Manager's Email Address

Confirm Landlord/Property Manager's Email Address

Customer Information

* Please provide all the required information below. If you do not have this information, the tenant may contact us directly to submit a move request.

* Landlords and property managers who submit a move request on behalf of a tenant must have the tenant’s authorization. You will be asked to confirm the authorization at the end of the form.

* First Name

* Last Name

* Identification 1 - Date of Birth (yyyy/mm/dd)

* Identification 2

* Driver's Licence Number

* Passport Number

* Ontario Photo Card Number

* Certificate of Indian Status Card Number

Business Information

* Please provide all the required information below. If you do not have this information, the tenant may contact us directly to submit a move request.

* Landlords and property managers who submit a move request on behalf of a tenant must have the tenant’s authorization. You will be asked to confirm the authorization at the end of the form.

* Legal Business Name

* Registered Business Name

Business Identification Number (BIN)

HST Number

* Hydro Ottawa Account Number

* Phone Number - Business

Phone Number - Business (extension)

Phone Number - Mobile

Phone Number - Other

* Hydro Ottawa Account Number

Phone Number - Home

* Phone Number - Mobile

Phone Number - Business

Phone Number - Business (extension)

* Email Address

* Confirm Email Address

* Language Preference

* Would you like to register for an online account?

* Would you like to register for online billing?

Would you like another name associated with the account?

Secondary Name on Account

* Relationship to the account holder

Contact Information for Secondary Name on Account

* First Name

* Last Name

* Identification 1 - Date of Birth (yyyy/mm/dd)

* Identification 2

* Driver's Licence Number

* Passport Number

* Ontario Photo Card Number

* Certificate of Indian Status Card Number

* Phone Number - Home

Phone Number - Mobile

Phone Number - Business

Phone Number - Business (extension)

Email Address

Confirm Email Address

Language Preference

Contact Information

Relationship

* First Name

* Last Name

* Phone Number - Primary Contact

* Email Address

* Confirm Email Address

* Language Preference

* Would you like to register for an online account?

* Would you like to register for online billing?

Move Out Information

* Move Out Date

Move Out Address

* Address

Unit/Apartment Number

* City

* Province or Territory

* Postal Code

Do you have a Landlord and Property Manager Agreement for this address?

Forwarding Mailing Address

Please provide your new address or a forwarding mailing address:

P.O. Box

* Address

Unit/Apartment Number

* City

* Province/State

* Postal/Zip Code

* Country

Move In Information

* Move In Date

Move In Address

* Address

* Postal Code

* Unit/Apartment Number

* City

* Province or Territory

Mailing Address

Same as Move In Address?

P.O. Box

* Address

Unit/Apartment Number

* City

* Province or Territory

* Postal Code

Rate Plan

* Select your rate plan

Time-of-Use Rates (TOU)

With TOU, customers pay rates that generally reflect the value of electricity supply at different times of the day. There are three TOU periods – on-peak, mid-peak and off-peak. Prices are highest during on-peak, lower during mid-peak and lowest during off-peak.

TOU periods are different in the summer (May 1 to October 31) than they are in the winter (November 1 to April 30). The difference reflects the seasonal variations and the customer’s lifestyle and how they use electricity. During the summer, people use more during the hottest part of the day, while in winter, with less daylight, electricity use peaks twice: in the morning and when people get home from work.

Tiered Rates

Under tiered rates, the price does not change depending on the time the customer uses electricity; instead, it changes depending on how much electricity the customer uses in a month.

A tiered rate customer can use a certain amount of electricity each month at a lower rate. Once that limit is exceeded, the rate goes up. The thresholds and rates are set by the Ontario Energy Board (OEB) and changes twice a year - for the winter season (November 1 to April 30) and for the summer season (May 1 to October 31).

Security Deposits

Hydro Ottawa’s security deposit policy applies to all non-residential customers. This policy helps us to keep rates as low as possible for all customers, by preventing rate increases that would result from unpaid bills. Security deposits are determined and managed in accordance with the provisions set out in the Ontario Energy Board’s Distribution System Code.

Non-residential customers can have their security deposit waived if they:

Have previously established a satisfactory payment history with Hydro Ottawa as an account holder in the same name, where some of that payment history has occurred within the previous 24 months; or
Consent to a personal credit check and achieve a satisfactory credit rating. A $15 charge (plus HST) is applied to the customer's account for this service; or
Provide a letter from another electrical or gas distributor in Canada, confirming one year of good payment history in the same account holder name, within the last 24 months. This letter should be mailed to Hydro Ottawa at 2711 Hunt Club Rd, PO Box 8700, Ottawa ON, K1G 3S4. This letter must be received by Hydro Ottawa a minimum of 10 business days before your account is active.

Security deposits for non-residential customers with a demand greater than 50kW may be reduced based on their credit rating from a recognized agency. Allowable reductions are outlined in Hydro Ottawa’s Conditions of Service.

* Please select one of the three options below:

I understand that a security deposit will be applied to my account.

I would like Hydro Ottawa to perform a credit check ($15.00 plus HST applies).

I will be forwarding a letter from another utility that confirms good payment history.

Please provide the following information for a credit check to be performed:

Previous/Current Address

P.O. Box

* Street Number

* Street Name

Unit/Apartment Number

* City

* Province or Territory

* Postal Code

* Date of Birth (yyyy/mm/dd)

* I am the tenant’s landlord or property manager and I am authorized to submit move request information on behalf of the tenant.

* I confirm that the information I have provided is accurate, that I am requesting services from Hydro Ottawa, and that I accept responsibility for the account as of the move in date.

Comments

Automated Payments

I wish to maintain these automated payments at my new address. I confirm that my banking information will remain the same.

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